PLEASE READ ! Shop policies!

By purchasing from midnightmoon, you agree to the following terms and conditions : 

  • ALL sales are final and we do not offer refunds for any of the following buyer's remorse, change of address, incorrect address and missing packages. A refund may only be issued if the item does not arrive as described. 
  • We do not refund nor replace lost items.  If you are having trouble locating a package, please call your local post office with the tracking number attached to your order as soon as possible. Additionally, USPS offers a missing package service. Please file your request online, free to ask us for any help! Exceptions to replacements for lost packages apply to international buyers only.
  • Midnightmoon is not responsible for any imposed import or sales tax.
  • Address changes must be submitted as soon as there is one applicable for your order(s). Once your label is printed, items are typically dropped off the same or next day. Once the package is out of my possession, you will need to file a package intercept request with usps to reroute the package to your updated address. 
  • Returned mail due to an incorrect mailing address will result in you having to repay the shipping for re shipment.
  • In stock items take 2-7 days to ship out. 
  • Pre orders take 3-8 months to ship out. Refunds are offered after 6 months in the event that you no longer want your pre order. There is no penalty for asking for a refund on a pre order, but if it stacks up 3 times it will result in a temporary (6 month ban.)
  • In stock items can not be combined with pre orders.
  • ALL open pre order items are sold as mystery grade pins. A or b grade quality, never any heavy flaws especially on the face.
  • Open pre order pins that require usernames will be refunded if there is no username after the pre order period ends. Additionally, if you no longer follow midnightmoon when the pre order is ready, your pre order will be canceled. 
  • For any order related questions or general inquiry, please contact midnightmoonpins@yahoo.com responses normally take 5-7 days. For urgent requests, please write urgent in the subject line.
  • Pins with bent back posts are not replaced as they can be adjusted easily. If the back post breaks off in the process of flattening it out, a replacement can be offered. 
  • Pin replacements are only offered if your item comes damaged past the grade you purchased. Please refer to my grading policy below:

 

 GRADING SYSTEM :

This is the following criteria I use to quality check my items. Please note, there may be other unlisted things that classify a pin as the grade they are listed as.

Please note : Enamel pins are handmade items, as such they can contain minor flaws from the production process.  

OPEN PRE ORDER PINS DO NOT FOLLOW A GRADING POLICY. THE QUALITY IS RANDOM. (NO C GRADES)

A grade/Standard grade pins :They may have some slightly noticeable specks, defects and or scratches when tilted, but are not noticeable when on display.  Standard grade pins may be free of flaws or have minor ones. Some of these minor defects Include (but are not limited to) some light imperfections in the metal plating , light surface scuffing on the enamel or metal,  light or very small nicks on the enamel or metal.

 B grade pins : B grade pins have noticeable flaws throughout the pin such : as noticeable or multiple areas of under filled enamel, moderately scuffed enamel or metal, multiple points of imperfections on the metal plating, unfilled areas of enamel, multiple air bubbles in the enamel, missing metal lines, missing enamel, off-set screenprinted areas, overfill on the enamel and more. 

C grade pins : C grade pins have VERY MAJOR scruffs . They may have the following : large and very noticeable areas of scuffing. large or deep gouges in enamel . large areas of under filled enamel. multiple defects or imperfections in the metal plating. large and multiple air bubbles in enamel. multiple areas where glitter has been misapplied . large or multiple areas of missing metal lines.multiple areas of enamel staining or discolored enamel. significant areas of low-fill. more than one unfilled enamel area. areas where enamel is missing and more.